Help Centre
Have a question, need help with your selection, or simply after a quote?
If you have any questions, please feel free to contact us at any time.
Call Us
(09) 801 0908
Mon - Fri
9:00am - 6:30pm (NZST)
Sat
10:30am - 5:00pm (NZST)
Email Us
Sales Team
Here to help with any sales enquiries you may have.
sales@abiinteriors.co.nz
Customer Experience
Here to help with any general enquiries you may have.
help@abiinteriors.co.nz
Send an Enquiry
Want to see our products in person?
Visit our Auckland showroom.
We hope you are happy with your purchase. Though, if you wish to return an item, our returns portal makes it easy to do so.
Lodge a Return
Returns Process
Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 60 days, so you can confidently purchase online.
For more information, take a look at our FAQs.
Returns FAQ
What is your returns policy?
For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.
How do I lodge a return?
To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.
Can I exchange an item?
We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
I would like to return items from two different orders; can I send the items in the same parcel?
If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.
Can I return an item paid for with a coupon, gift voucher, or store credit?
Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.
We offer up to 25 years of limited warranty for residential installations.
Warranty & Product Enquiry
Warranty
We're dedicated to creating long-lasting products.
Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.
For more information, read our FAQs below or view our terms and conditions.
Warranty FAQs
Do ABI products come with a warranty?
ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email help@abiinteriors.co.nz.
How do I lodge a warranty or product enquiry?
For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.
What is the best way to care for my ABI products?
Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.
Can ABI products be installed outside?
Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.
We offer complimentary shipping when you spend over $1,000*.
*Exclusions apply
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
Metropolitan Areas | Rural Areas | Tracking Available |
---|---|---|
1 - 7 business days | 3 - 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. Delivery timeframes are subject to change.
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
Metropolitan Areas | Rural Areas | Tracking Available |
---|---|---|
2 - 7 business days | 3 - 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. Delivery timeframes are subject to change.
Order Tracking
Please Note
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- Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.
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- All delivery timeframes are based on metropolitan and rural areas.
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- We cannot guarantee delivery timeframes. Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid stress if there are any dispatch or shipping delays.
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- If you have any concerns regarding the delivery of your order, please contact our Aftersales team at help@abiinteriors.co.nz.
Shipping FAQs
Can I update my shipping details after I have placed an order?
Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email help@abiinteriors.co.nz for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.
What happens if my order is delivered when I am not home?
Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.
Can I collect my order?
All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.
How do you deliver your orders?
We use NZ Post, MainFreight, and DailyFreight to deliver orders within New Zealand. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that couriers deliver to the ground-level street address of your property only.
How much do you charge for shipping?
Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.
How long will it take for my items to arrive?
All shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email help@abiinteriors.co.nz.