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ABI Interiors

FREE SHIPPING ON ALL ORDERS OVER $1000 NZD

60 DAY RETURNS

Help Centre

Have a question, need help with your selection, or simply after a quote?

ABI Interiors
  • Contact Us
  • Returns
  • Warranty
  • Shipping
  • FAQs

If you have any questions, please feel free to contact us at any time.

Live Chat

Mon - Fri
9:00am - 11:00pm (NZST)

Sat
11:00am - 3:00pm (NZST)
 

Call Us

(09) 801 0908

Mon - Fri
9:00am - 6:30pm (NZST)

Sat
11:00am - 3:00pm (NZST)

Email Us

Sales Team
Here to help with any sales enquiries you may have.

sales@abiinteriors.co.nz


Customer Experience
Here to help with any general enquiries you may have.

help@abiinteriors.co.nz

Send an Enquiry

Want to see our products in person?

Visit our Auckland showroom.

We hope you are happy with your purchase. Though, if you wish to return an item, our returns portal makes it easy to do so.

Lodge a Return

Returns Process

Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 60 days, so you can confidently purchase online.

For more information, take a look at our FAQs.

Returns FAQ


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


Can I exchange an item?

We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.


We offer up to 25 years of limited warranty for residential installations.

Warranty & Product Enquiry

Warranty

We're dedicated to creating long-lasting products.

Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.

For more information, read our FAQs below or view our terms and conditions.

Warranty FAQs


Do ABI products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email help@abiinteriors.co.nz.


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


Can ABI products be installed outside?

Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.


We offer complimentary shipping when you spend over $1,000*.
*Exclusions apply

  • North Island
  • South Island

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Metropolitan AreasRural AreasTracking Available
1 - 7 business days3 - 12 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. Delivery timeframes are subject to change.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Metropolitan AreasRural AreasTracking Available
2 - 7 business days3 - 12 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. Delivery timeframes are subject to change.


Order Tracking


Please Note

    • Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.
    • All delivery timeframes are based on metropolitan and rural areas.
    • We cannot guarantee delivery timeframes. Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid stress if there are any dispatch or shipping delays.
    • If you have any concerns regarding the delivery of your order, please contact our Aftersales team at help@abiinteriors.co.nz.


Shipping FAQs


Can I update my shipping details after I have placed an order?

Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email help@abiinteriors.co.nz for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.


What happens if my order is delivered when I am not home?

Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.


Can I collect my order?

All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.


How do you deliver your orders?

We use NZ Post, MainFreight, and DailyFreight to deliver orders within New Zealand. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that couriers deliver to the ground-level street address of your property only.


How much do you charge for shipping?

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.


How long will it take for my items to arrive?

All shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email help@abiinteriors.co.nz.


Sales


Can I collect my order?

All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.


How do I request a quote?

Our team is happy to provide a quote for you. Please email through your list of items to help@abiinteriors.co.nz. You may also use the wishlist function on our website to request an estimate.


How do I order as a trade customer?

ABI has a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants which can be accessed here. For all trade enquiries, please email trade@abiinteriors.co.nz. Alternatively, orders can be placed at retail pricing via our website.


Where is ABI Interiors located? Can I view your products in-store?

Our Auckland showroom is now open Friday to Sunday, or by appointment Monday to Thursday. Please be aware that construction is still in progress. Kindly exercise caution when visiting. Our range is available to shop in-store at our showroom, located at the Residium Build & Design Centre, 165 The Strand, Parnell, Auckland 1010.


Do you sell your products internationally? 

Our tapware is certified under AS/NZS 3718:2005, meeting Australian and New Zealand standards, however, we do sell our products internationally. Please get in touch with our Sales team via help@abiinteriors.co.nz for more information about international orders.


Products


Can ABI Interiors products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.


Do your tapware colours pair together?

We have two main base materials; solid brass and stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT), however, the finish can vary slightly between products and batches.


Can we pair different collections of your range together?

Our products are designed to be paired together, so you can create a cohesive ABI Interiors look in your home that suits your personal style.


Do your products have WaterMark accreditation?

All ABI Interiors applicable products have WaterMark accreditation and a minimum 3-star rating. Please note, spouts on their own do not require a WELS rating as it is determined by the mixer it is paired with. Our WaterMark labels refer to the AS/NZS 3718:2005 as this includes the AS/NZS 4020 Standard.


Do your products contain lead? 

Our stainless steel products are entirely lead-free. Additionally, our solid brass range is watermark certified to meet AU/NZ requirements, ensuring they adhere to the lead content limit of below 4.5%. This certification involves initial testing and subsequent yearly audits to maintain compliance.


Where are your products designed and manufactured?

Our products are designed in-house by our team at our HQ on the Gold Coast, Australia. We work closely with our manufacturing team in Guangzhou, China. All ABI Interiors products meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is also certified under AS/NZS 3718:2005.


Payment Options


I have a discount code; how will it be applied to my order?

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, or redeemed for cash or a refund.


Do you offer holds/layby?

We do not offer layby or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder ETA on the product listing webpage.


When do ABI gift cards and store credits expire? 

All gift cards and store credits are valid for 3 years from the date of purchase.


What payment methods do you accept?

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal and Laybuy.


Order


Can I order an item that is on backorder?

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.


Can I modify the items in an order once it has been placed?

We regret to advise that we are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in touch with our Customer Experience team at help@abiinteriors.co.nz.


Can you hold my order at your warehouse after I have made payment?

At this time, we cannot hold orders at our warehouse. Once an order payment is processed, the order will be dispatched to the address provided, excluding backorders.


I’ve received my order, what should I do now?

To help achieve a seamless experience from ordering to installation, please ensure you or your nominated receiver checks your order for the following:

  • Finish: All items are the correct finish.
  • Condition: The items have arrived in optimal condition.
  • Quantity: The number of items received matches the packing slip.

If there are any discrepancies or concerns with your delivery please contact our Customer Experience team as soon as possible at help@abiinteriors.co.nz.


How do I purchase spare parts?

You can shop our spare parts via our website here. If you are unable to find the required part or need further assistance, please email help@abiinteriors.co.nz.


Shipping


Can I update my shipping details after I have placed an order?

Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email help@abiinteriors.co.nz for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.


What happens if my order is delivered when I am not home?

Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.


Can I collect my order?

All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.


How do you deliver your orders?

We use NZ Post, MainFreight, and DailyFreight to deliver orders within New Zealand. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that couriers deliver to the ground-level street address of your property only.


How much do you charge for shipping?

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.


How long will it take for my items to arrive?

All shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email help@abiinteriors.co.nz.


Installation


How can I prepare for installing your products?

We recommend downloading the installation guide for each product from our website. These can be found under the download tab on each product listing. We recommend consulting on the installation guides with your licensed trades in advance to confirm if you may require any additional components. Check all items upon delivery to ensure all required components are included and meet quality expectations.


What do I do if I have trouble during installation?

We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site. If you require further guidance, please visit our website and complete the warranty and product enquiry form Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.


What to do if a component is missing or your item does not meet quality exceptions?

Visit our website and complete the warranty and product inquiry form here. Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed. Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.


Returns


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


Can I exchange an item?

We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.


Warranty


Do ABI products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email help@abiinteriors.co.nz.


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


Can ABI products be installed outside?

Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.


Want to see our products in person?

Visit our Auckland showroom.

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