Have a question, need help with your selection, or simply after a quote?
Send an Enquiry
Lodge a Return
Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 30 days, so you can confidently purchase online.
For more information, take a look at our FAQs.
What is your returns policy?
For change-of-mind purchases, you may return your item(s) to ABI within 30 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 30 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.
How do I lodge a return?
To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.
Can I exchange an item?
We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
I would like to return items from two different orders; can I send the items in the same parcel?
If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.
Can I return an item paid for with a coupon, gift voucher, or store credit?
Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.
Warranty & Product Enquiry
We're dedicated to creating long-lasting products.
Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.
For more information, read our FAQs below or view our terms and conditions.
Do ABI products come with a warranty?
How do I lodge a warranty or product enquiry?
For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.
What is the best way to care for my ABI products?
Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.
Can ABI products be installed outside?
Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.
- Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.
- All delivery timeframes are based on metropolitan and rural areas.
- We cannot guarantee delivery timeframes. Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid stress if there are any dispatch or shipping delays.
- If you have any concerns regarding the delivery of your order, please contact our Aftersales team at email@example.com.
Can I update my shipping details after I have placed an order?
Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email firstname.lastname@example.org for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.
What happens if my order is delivered when I am not home?
Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.
Can I collect my order?
Orders cannot be collected in person at this time; shipping is the only option currently available. We offer free shipping on orders over $1,000.
How do you deliver your orders?
We use NZ Post, MainFreight, and DailyFreight to deliver orders within New Zealand. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that couriers deliver to the ground-level street address of your property only.
How much do you charge for shipping?
Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.
How long will it take for my items to arrive?
All shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email email@example.com.