RETURNS
To arrange a return, please ensure you have emailed sales@abi-international.co.nz with your returns form and included this form in your delivery. We only accept returns via post, there is no drop-off option available.
We will happily give a store credit or a refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in a saleable condition, with original packaging and never been installed.
IMPORTANT THINGS YOU NEED TO KNOW ABOUT RETURNING ANY ITEMS:
You have 30 days from date of purchase to return any items. Items returned after the 30 day period will be eligible for store credit only.
Ensure you have filled in your returns form and include it in your parcel.
Before you return you must email ABI Staff at sales@abi-international.co.nz with a copy of your returns form.
Delivery costs are non-refundable and return postage is at the cost of the customer.
All returns will be inspected on delivery. If everything is approved a store credit or refund will be issued.
You will recieve an email once your return has been processed.
WARRANTY
WE NOW OFFER A 25 YEAR LIMITED WARRANTY
| PRODUCT | STRUCTURE | FINISH | CARTRIDGE |
|---|---|---|---|
| Tapware | |||
| Shower mixers & assembly taps | 25 | 5 | 10 |
| Basin mixers | 25 | 5 | 10 |
| Wall mixers | 25 | 5 | 10 |
| Kitchen & laundry mixers | 25 | 5 | 10 |
| Shower | |||
| Shower heads | 10 | 5 | N/A |
| Hand showers | 10 | 5 | N/A |
| Shower rails/hoses/hand held BP’s | 5 | 2 | N/A |
| Shower arms/droppers/BP | 25 | 5 | N/A |
| Hand shower clips | 5 | 2 | N/A |
| Shower hardware | 10 | 5 | N/A |
| Sinks | |||
| Kitchen sinks | 25 | 5 | N/A |
| Basin sinks | 5 | 5 | N/A |
| Stainless basin sinks | 10 | 5 | N/A |
| Spouts | |||
| Bath spouts | 25 | 5 | N/A |
| Floor mounted bath spouts (located in bath filler category, but different warranty)(oscar & milani) |
10 | 5 | 10 |
| Accessories | |||
| Kitchen accessories | 10 | 5 | N/A |
| Bathroom accessories | 10 | 5 | N/A |
| Stainless steel accessories | 10 | 5 | N/A |
| Bottle traps/pop up wastes | 10 | 5 | N/A |
| Cabinetry pulls | 5 | 1 | N/A |
| Bathroom vanity | 10 | 5 | N/A |
| Mosaics | 5 | 5 | N/A |
| Door handles | 5 | 2 | N/A |
CLAIM PROCEDURE
To launch a warranty claim, please email the following to sales@abi-international.co.nz
1. Your name and Order number
2. Description of the issue
3. Include photographic and/or video evidence showing the issue
Once received our Warranties team will contact you regarding repairing, replacing or refunding you for the issue.
Please note* Our goods are compliant under New Zealand Consumer Law. You are entitled to a replacement or refund for any major failure and/or for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CONDITIONS
This warranty will apply only under all of the following conditions:
– The item has been installed by a licensed plumber.
– The item has been installed for and subject to domestic residential use only.
– Failure is due to a fault in the manufacture of the product.
– Proof of purchase (including the date of purchase) is provided.
– The warranty does not cover products purchased as an ex-display without being fully checked and tested for sale by the manufacturer.
– This warranty does not include faults caused by: unsuitable or improper use.
– Incorrect installation or installation not in accordance with the instructions provided.
– Installation or part installation by the purchaser or any person other than a LICENSED PLUMBER.
– Normal wear and tear.
– Inadequate or complete lack of maintenance.
– Chemical, electrochemical or electrical influences.
– Harsh detergents or abrasive cleaners used on product finishes.
EXCLUSIONS
To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.
To see all warranty and returns conditions please refer to the pdf below.
