RETURNS

If you wish to return any items that you have purchased instore or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in it’s original packaging and hasn’t been installed.
Please note, all returns will not be accepted until you have emailed sales@abi-international.co.nz with your returns form, you will also need to include this form in your delivery.

NEED A RETURNS FORM?

CLICK HERE TO DOWNLOAD

IMPORTANT THINGS YOU NEED TO KNOW ABOUT RETURNING ANY ITEMS:

You have 30 days from date of purchase to return any items. Items returned after the 30 day period will be eligible for store credit only.

Ensure you have filled in your returns form and include it in your parcel.

Before you return you must email ABI Staff at sales@abi-international.co.nz with a copy of your returns form.

Delivery costs are non-refundable and return postage is at the cost of the customer.

All returns will be inspected on delivery. If everything is approved a store credit or refund will be issued.

You will recieve an email once your return has been processed.

WARRANTY

WE NOW OFFER A 25 YEAR LIMITED WARRANTY

PRODUCT STRUCTURE FINISH CARTRIDGE
Tapware
Shower mixers & assembly taps 25 5 10
Basin mixers 25 5 10
Wall mixers 25 5 10
Kitchen & laundry mixers 25 5 10
Shower
Shower heads 10 5 N/A
Hand showers 10 5 N/A
Shower rails/hoses/hand held BP’s 5 2 N/A
Shower arms/droppers/BP 25 5 N/A
Hand shower clips 5 2 N/A
Shower hardware 10 5 N/A
Sinks
Kitchen sinks 25 5 N/A
Basin sinks 5 5 N/A
Stainless basin sinks 10 5 N/A
Spouts
Bath spouts 25 5 N/A
Floor mounted bath spouts
(located in bath filler category,
but different warranty)(oscar & milani)
10 5 10
Accessories
Kitchen accessories 10 5 N/A
Bathroom accessories 10 5 N/A
Stainless steel accessories 10 5 N/A
Bottle traps/pop up wastes 10 5 N/A
Cabinetry pulls 10 5 N/A
Bathroom vanity 10 5 N/A
Mosaics 5 5 N/A
Door handles 5 2 N/A

CLAIM PROCEDURE

To launch a warranty claim, please email the following to sales@abi-international.co.nz

1. Your name and Order number
2. Description of the issue
3. Include photographic and/or video evidence showing the issue

Once received our Warranties team will contact you regarding repairing, replacing or refunding you for the issue.

Please note* Our goods are compliant under New Zealand Consumer Law. You are entitled to a replacement or refund for any major failure and/or for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CONDITIONS

This warranty will apply only under all of the following conditions:

– The item has been installed by a licensed plumber.
– The item has been installed for and subject to domestic residential use only.
– Failure is due to a fault in the manufacture of the product.
– Proof of purchase (including the date of purchase) is provided.
– The warranty does not cover products purchased as an ex-display without being fully checked and tested for sale by the manufacturer.
– This warranty does not include faults caused by: unsuitable or improper use.
– Incorrect installation or installation not in accordance with the instructions provided.
– Installation or part installation by the purchaser or any person other than a LICENSED PLUMBER.
– Normal wear and tear.
– Inadequate or complete lack of maintenance.
– Chemical, electrochemical or electrical influences.
– Harsh detergents or abrasive cleaners used on product finishes.

EXCLUSIONS

To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.

To see all details on warranty conditions and exclusions please see below.