Frequently Asked Questions

We fill a crucial gap in the market.

ABI interiors is based on a love for design & a mission to bring luxury, affordable, high quality tapware & bathroom products to the Australian and New Zealand market. Our in-house designers continue to innovate to bring our customers the best possible range of products.  Our direct to  manufacturer business model means you can feel confident shopping with us knowing you are buying direct and getting the most competitive prices in the industry for high quality products.

The Auckland Showroom (Home Ideas Centre) is located at:
165 The Strand, Parnell, Auckland 1010, New Zealand

DISPATCH CENTRE – Mangere, Auckland, New Zealand. Please note this is not open to the public

Yes, you can purchase majority of the ABI Interiors range online via our website. This currently excludes vanites, baths & toilets due to lead times and weight constraints.

We accept credit card and PayPal payments. Upon request we can also provide bank details for direct deposit.

ABI products have Watermark accreditation and minimum 3 star WELS rating.

Once delivery has been attempted and the customer is not home, it is not ABI’s responsibility to follow up a customers parcel unless there has been a error on ABI’s behalf. ABI provide all online orders with a tracking number and the courier company’s details.

Refer to our “Shopping online” page and use the “Online shopping checklist“.

If you have forgotten to purchase an item with your order, you will have to create another separate order. If you have placed both orders the same day, your orders may be posted together otherwise they will be sent separately. For any further assistance, you can contact our After Sales team on

We cannot cancel an order once placed.

Please contact our sales team here and we will check on production lead times. Once we have received this information and you confirm you are happy with the lead time, we will issue an invoice for payment. Once paid, your order is secured and stock is automatically sent out once restocked.

You can register for an account here however, this is not essential place an order online

Please click “lost your password” on the sign in page

No, we are  delivery only for products purchased through our online store. Our dispatch centre is not open to the public.

Products that are in stock will automatically say ‘ADD TO CART’, if the product is out of stock it will say ‘OUT OF STOCK’ and you will not be able to add the product to your cart. If you add products over our stock level you will be notified at checkout. For any products that are showing out of stock, please contact our sales team here so we can check on production lead-times.

We offer a 25 year Limited Warranty. For more information on warranty conditions, please refer to our  Warranty page.

For all warranty or product enquiries, please fill out the form here and lodge your concern. Please note that all fields must be completed and photographic evidence provided in order to lodge your enquiry. Once submitted our After Sales team will be in touch with a resolution.

For all urgent enquiries please get in touch on (09) 801 0908 after completing the form.

If you have received the wrong order, please email and our sales team will arrange for delivery to be sent back to our warehouse and correct product sent out to you immediately!

Unless specified for outdoor use, our ranges are designed for internal use and are not warrantied for outdoor use.
This is due to the coatings being exposed to harsher conditions and UV light outside.


For change of mind purchases, you may return your item(s) to ABI within 30 days of purchase, in exchange for a full refund subject to quality checks. Orders returned after 30 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.
If you believe you have received a fault item, please lodge a warranty and product inquiry here and our team will be in touch to resolve the concern.

ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.

Please send all returns to our New Zealand warehouse via post. We cannot accept return drop-offs, as our warehouse is a 
3PL distribution facility with limited customer-facing services.


No, in New Zealand we offer delivery only for products purchased through our online store.

Our reduced shipping costs are shown on our “Shopping online” page. Delivery is based on the weight and size of item shipped from our Auckland dispatch centre

Once payment has been made online you will receive a order confirmation. ABI will dispatch within 1 business day of receiving your order and send a dispatch confirmation to your email.

Contact our orders team via and we can arrange a custom shipping order for you!

NEW ZEALAND WIDE – 1-3 business days

Your order will be dispatched from our warehouse within 1 business day after checkout completion.

To lodge a Return please click here. For Warranty please click here