Frequently Asked Questions

We fill a crucial gap in the market.

ABI interiors is based on a love for design & a mission to bring luxury, affordable, high quality tapware & bathroom products to the Australian and New Zealand market. Our in-house designers continue to innovate to bring our customers the best possible range of products.  Our direct to  manufacturer business model means you can feel confident shopping with us knowing you are buying direct and getting the most competitive prices in the industry for high quality products.

ABI HQ & showroom is located at 3/128 Kortum Drive, Burleigh Heads, Gold Coast, QLD

DISPATCH CENTRE – Mangere, Auckland, New Zealand. Please note this is not open to the public

Yes, you can purchase majority of the ABI Interiors range online via our website. This currently excludes vanites, baths & toilets due to lead times and weight constraints.

We accept credit card and PayPal payments. Upon request we can also provide bank details for direct deposit.

ABI products have Watermark accreditation and minimum 3 star WELS rating.

Once delivery has been attempted and the customer is not home, it is not ABI’s responsibility to follow up a customers parcel unless there has been a error on ABI’s behalf. ABI provide all online orders with a tracking number and the courier company’s details.

Refer to our “Shopping online” page and use the “Online shopping checklist“.

If you have forgotten to purchase an item with your order, you will have to create another separate order. If you have placed both orders the same day, your orders will be posted together. However, if one order has been placed on another business day, you will receive two separate parcels. For any further assistance you can contact our team sales@abi-international.co.nz

Yes if you wish to cancel your order please contact ABI staff on (09) 801 0908 or email sales@abi-international.co.nz

Please contact our sales team here sales@abi-international.co.nz and we will check on production lead times. Once we have received this information and you confirm you are happy with the lead time, we will issue an invoice for payment. Once paid, your order is secured and stock is automatically sent out once restocked.

You can register for an account here https://www.abiinteriors.co.nz/my-account/ however, this is not essential place an order online

Please click “lost your password” on the sign in page https://www.abiinteriors.co.nz/my-account/

No, we are  delivery only for products purchased through our online store. Our dispatch centre is not open to the public.

Products that are in stock will automatically say ‘ADD TO CART’, if the product is out of stock it will say ‘OUT OF STOCK’ and you will not be able to add the product to your cart. If you add products over our stock level you will be notified at checkout. For any products that are showing out of stock, please contact our sales team here  sales@abi-international.co.nz so we can check on production lead-times.

We offer a 25 year Limited Warranty. For more information on warranty conditions, please refer to our Returns & Warranty page.

For all warranty queries customers are to email sales@abi-international.co.nz Please include your order number and photos of the fault. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on warranty conditions, please refer to our Returns & Warranty page.

If you have received the wrong order, please email sales@abi-international.co.nz and our sales team will arrange for delivery to be sent back to our warehouse and correct product sent out to you immediately!

Returns

If your item is faulty, email sales@abi-international.co.nz and our orders team will contact you to arrange correction immediately.

Yes. We have a 30 day money back guarantee and want all of our customers to be 100% satisfied with their purchases.

If you wish to return any items that you have purchased in-store or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in its original packaging and not installed.

Delivery

No, in New Zealand we offer delivery only for products purchased through our online store.

Our reduced shipping costs are shown on our “Shopping online” page. Delivery is based on the weight and size of item shipped from our Auckland dispatch centre

Once payment has been made online you will receive a order confirmation. ABI will dispatch within 1 business day of receiving your order and send a dispatch confirmation to your email.

Contact our orders team via sales@abi-international.co.nz and we can arrange a custom shipping order for you!

NEW ZEALAND WIDE – 1-3 business days

If you have received the wrong order, please email sales@abi-international.co.nz and our orders team will arrange for delivery to be sent back to our warehouse and correct products sent out immediately.

Your order will be dispatched from our warehouse within 1 business day after checkout completion.

Returns & Warranty – Refer to “Returns & Warranty” page